ACCEPTANCE OF THE CONDITIONS  

The fact of acquiring any of the services offered by Benidorm Reservation Center indicates the compliance of the customer to each and every one of the general conditions, which are considered to be automatically incorporated in the contract with no further need to individualize each item, biding by the applicable legislation without violating it.

RESERVATIONS AND REFUND  

At the moment of booking a deposit of 20% of the total bill is required to confirm the booking.
Full payment must be made at least 7 days prior to commencement of the requested service. Otherwise the agency reserves the right to cancel the booking, in which case the conditions indicated in the cancellation section will be applicable.
The customer will receive documents (vouchers, invoices, etc) by e-mail, fax, at the Hotel reception or at our Benidorm offices. Documentation will be sent to the customer if full payment is made 2 weeks prior to the date of departure.
Bookings may be made by telephone, e.mail, fax or directly in our Benidorm offices.
Payment may be made by credit card, bank transfer or by cheque.
No refund will be given for any service the customer does not decide to use.

THE PRICE INCLUDES  

Accommodation and board as agreed in the chosen hotel and aparthotel. Accommodation in the type of apartment chosen. Any additional services which will be specified and have been previously booked by the customer. VAT. where applicable. As a general rule, anything not specified as included in the price, will not be considered included.

THE PRICE DOES NOT INCLUDE  

 Visas, vaccination certificates, any extras such as refreshments, coffee, wines, liquours, mineral water, special dietary needs, laundering of clothes, optional hotel services, concierges, tips, etc.

HOTELS  

The quality and the contents of the services rendered by the hotel are determined by the assignated official tourist category and are subject to control. Given the valid legislation (which only establishes the existence of single and double rooms but allows in some of the latter the addition of a 3rd bed, convertible sofa or fold away bed) it is always deemed that the use of the 3rd or 4th bed is done with full knowledge of the occupiers of the room.
This presumption derives from the certainty that there has been prior warning and consent given and the room must be shown on all documents and booking forms as a triple or quadruple room.
Rooms may be occupied from 2pm on the day of arrival and must be vacated before 12 hours on the day of departure.

DISCOUNTS FOR CHILDREN  

Given the variety of discounts available for children depending on their age, on the supplier and the date of travel, it is recommended that the customer consults the available discounts at the time of booking.
As a general rule, regarding accommodation, discounts will only apply to children sharing a room with 2 adults.

APARTMENTS AND APARTHOTELS  

On making the booking the customer is fully responsible for declaring the correct number of people who are going to occupy the apartment and /or aparthotel, children must not be omitted whatever their age may be. The customer is warned that failure to do so may mean that the administration of the apartments may legally deny access to any undeclared person with no allowance for complaint. Keys will be collected at our offices, normally within office hours, in the case of arrival out of office hours, weekends or bank holidays, the office must be previously notified in order to make alternative arrangements . Appartments and Aparthotels may be occupied from 5pm on the day of arrival and must be vacated by 10am on the day of departure. When collecting the keys a 150-250 € deposit must be paid to cover any damages. This will be refunded on the day of departure if no such damages have occurred or incidents.

CANCELLATIONS  

At all times the customer may cancel any requested services being entitled to the refund of any payments made, be it the total bill or the previously mentioned deposit, but must compensate the agency for the following concepts:

APARTMENTS: WITHOUT CANCELATIONS FEES up to 2 days before arrival,the last day cancellation or no showwill be charged 1 day.

HOTELS AND APARTHOTELS: 5% of the total cost if the cancellation occurs between 10 and 14 days inclusively prior to arrival. 15% of the total cost if the cancellation occurs between 3 and 9 days inclusively prior to arrival. 25% if the cancellation occurs within the 48 hours prior to arrival. Customers who do not arrive will incur a full cancellation fee.

ALTERATIONS  

The agency undertakes to provide the customer with all the services that they have booked and as specified in their contract. The agency will be exempt from these obligations when circumstances occur such as Force Majeure (Force Majeure means war, threat of war, civil strife, industrial dispute, blockade, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity, technical or maintenance problems) or similar circumstances beyond their control.
If there is any change once the booking has been made and before the service has begun the customer will then have the choice of accepting the change (if it is more expensive you will have to pay the difference, but if it is cheaper you will receive the appropriate refund) or of canceling without penalty.
The agency must be informed within 3 days of the customer's decision.
However there will be no compensation if the cancellation or change is caused by sufficient reasons, Force Majeure or if the customer has already agreed to accept the change.

RESPONSIBILITY  

The technical organization has been carried out by Viajes Beninter , C.I.F. A-03278355, with address C/ Ibiza, nº6, Edif. Gemelos 20, 03503 Benidorm, licence title CV-m 144 A.
The agency accepts responsibility for the fulfilment of the obligations arising from the contract with the customer irrespective that the above mentioned obligations must be carried out by themselves or other suppliers of services, without prejudicing the rights of the organising agency to take action against them and always within the limits established in the General Conditions and in the applicable legislation.
When the customer finds on the spot that the services contracted are not being carried out or are being carried out unsatisfactorily the customer must notify immediately the relevant supplier and also the Organizing Agency within 48 working hours to enable the latter to take the necessary measures.
Failure to notify the Organizing Agency will mean that it is the customer who must provide proof of failure of the carrying-out of the services to the organizer or to the General Head of Tourism and /or the relevant court, seeing as that after this time lapse it would be impossible for the Organizing Agency to prove the truth of the allegation and also to find a satisfactory solution for all people concerned. If the arbitrary solution is not to the customer—s satisfaction a complaint must be made within a month of completion of the holiday to the Organizing Agency with a copy of proof of complaint within the 48 working hours of the occurence. However the lodging of any complaint arising from the contract does not make the customer exempt from the payment of the contracted services.