|
Acceptance of conditions Reservations and refund The price includes... The price does not include ... Hotels |
Discount for children Apartments and Aparthotels Cancellations Alterations Responsability |
CANCELLATIONS
At all times the customer may cancel any requested services being entitled to the refund of any payments made be it the total bill or previously mentioned deposit, but must compensate the agency for the following concepts:
5% of the total cost if the cancellation occurs between 10 and 14 days inclusively prior to arrival.
15% of the total cost if the cancellation occurs between 3 and 9 days inclusively prior to arrival.
25% if the cancellation occurs within the 48 hours prior to arrival.
Customers who do not arrive will incur a full cancellation fee.
ALTERATIONS
The agency undertakes to provide the customer with all
the services that they have booked and as specified in their contract. The agency will be exempt from these
obligations when circumstances occur such as Force Majeure (Force Majeure means war, threat of war, civil strife,
industrial dispute, blockade, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity,
technical or maintenance problems) or similar circumstances beyond their control. If there is any change once
the booking has been made and before the service has begun the customer will then have the choice of accepting
the change (if it is more expensive you will have to pay the difference, but if it is cheaper you will receive
the appropriate refund) or of canceling without penalisation. The agency must be informed within 3 days of the
customerīs decision. However there will be no compensation if the cancellation or change is caused by sufficient
reasons, Force Majeure or if the customer has already agreed to accept the change.
RESPONSABILITY
The technical organization has been carried out by Viajes Beninter , C.I.F. A-03278355, with address C/
Ibiza, nš6, Edif. Gemelos 20, 03503 Benidorm, licence title CV-Mm 144 A.
The agency accepts responsibility for the fulfilment of
the obligations arising from the contract with the customer irrespective that the above mentioned obligations
must be carried out by themselves or other suppliers of services, without prejudicing the rights of the
organising agency to take action against the same and always within the limits established in the
General Conditions and in the applicable legislation. When the customer encounters on the spot that the
services contracted are not being carried out or are being carried out unsatisfactorily the customer must
notify immediately the relevant supplier and also the Organizing Agency must be notified within 48
working hours to enable the latter to take the necessary measures. Failure to notify the Organizing Agency
will mean that it is the customer who must provide proof of failure of the carrying out of the services to
the organizer or to the General Head of Tourism and /or the relevant court, seeing as that after this time
lapse it would be impossible for the Organizing Agency to prove the truth of the allegation and also to
find a satisfactory solution for all people concerned. If the arbitrary solution is not to the customerīs
satisfaction a complaint must be made within a month of completion of the holiday to the Organizing Agency with
a copy of proof of complaint within the 48 working hours of the occurence. However the lodging of any
complaint arising from the contract does not make the customer exempt from the payment of the holiday.
Previous